Unfortunately, no. You can cancel your order within 30 minutes of placing it and replace your order with the correct address or contact the carrier post-shipment.
There may be a delay in carrier updates to your tracking. If it hasn’t updated in 5 days, please reach out to us and we can help track your order.
Sometimes packages are left in hidden spots. Double-check your surroundings and ask others in your household. Sometimes carriers will update the status up to 24 hours early. Still can’t find it and it shows as delivered for more than 24 hours? Contact our team —we’re here to help!
Warranty replacements may require a return or proof of purchase. We will send out your replacement order once we receive your information or package.
Returns are free. Purchases made directly through SharkNinja online or via our call center can be returned within 60 days for a full refund of the purchase price. Simply click here to start a return.
Currently, we do not offer product exchanges.